Frequently Asked Questions

What is Zoppy AI?

Zoppy AI is an AI-powered all-in-one e-commerce automation platform designed to simplify the daily operations of Bangladeshi e-commerce businesses. It helps automate customer communication across Facebook, Instagram, and websites by instantly responding to messages and comments, processing customer orders, and booking deliveries with courier services—all automatically.

How do I sign up?

Click Start now on the homepage, register with your email, and verify it. Then purchase your preferred plan. You then get access to the dashboard where you can create your shop and connect your Facebook Page.

Do I need any technical knowledge?

No. Setup takes just a few minutes connect your Facebook Page, add your products, and the assistant starts replying to customers automatically.

What can I do from the dashboard?

How do I create my shop?

Go to Shops in the sidebar and add your shop name, category, contact details, and address. Each account has one shop, which powers your store and automation.

How do I set delivery charges?

Open Products → Delivery Charge and add a rate per city or zone (e.g. Dhaka, Outside Dhaka). These charges are applied automatically at checkout and shown to your customers.

Can I deactivate my shop temporarily?

Yes. From the shop page you can deactivate the shop, which hides it and pauses its automations. You can reactivate it any time.

How do I add products?

Go to Products → Add Product and enter the name, price, stock, images, sizes/colors, and categories. You can also bulk-add via Import Products using a spreadsheet.

Can customers search my products?

Yes. Both your online store and the Messenger assistant support full-text product search, plus category, brand, and price filters.

How are orders managed?

Every order appears under Orders with its status Pending, Confirmed, Shipped, Delivered, or Cancelled. You can update statuses, view order details, and handle cancellation requests.

Can I run discounts or offers?

Yes. Under Offers you can create percentage or flat discounts that apply to all products or specific ones, with optional start/end dates. Discounted prices show automatically in the store and to the assistant.

What is the fraud / risk check?

Fraud check is the process of verifying, after a customer places an order in e-commerce or f-commerce, whether they will actually accept the product and whether they have any fraudulent past history. It is also called customer verification. It helps you spot risky Cash-on-Delivery orders before you ship them and cut down on failed deliveries.

How is the risk level decided?

For a customer (identified by phone number), it compares delivered orders against cancelled and returned ones. Based on that ratio the customer is marked Trusted, Watch, High Risk, or New Customer (when there are too few past orders to judge).

Where do I see a customer's risk?

On the customer's profile and in their order details you'll see a colored risk badge along with their delivery, cancellation, and return rates an at-a-glance reliability check before you confirm an order.

Is the risk score always up to date?

Yes. It is calculated live from your latest order data every time nothing is cached — so it always reflects the customer's current behaviour.

How do I connect my Facebook Page?

In the dashboard, go to Platforms and click the Connect Facebook button — a Facebook OAuth popup opens; allow the permissions there and select your page. You never enter a password anywhere, and the rest of the setup happens automatically.

Does it reply to messages automatically?

Yes. When automation is enabled, the assistant answers customer questions about products, prices, delivery, and orders in real time using your shop's data.

Can it reply to Facebook comments too?

Yes. Comment auto-replies can be turned on so the assistant responds to comments on your posts. You control both message and comment automation from your AI settings.

Can I take over a conversation myself?

Absolutely. You can jump into any conversation from the dashboard Messages inbox and reply manually whenever you want a human touch. When you reply yourself, the AI pauses for that conversation; after a short while it automatically resumes replying.

What powers the AI replies?

Zoppy AI uses advanced language models to understand customer messages and generate accurate, on-brand replies based on your products and settings.

Can it understand product photos?

Yes. If a customer sends a product image, the AI analyzes it to identify the product type and details, then helps match it to items in your catalog.

Can I control the assistant's tone and language?

Yes. In AI settings you can set the assistant's name, tone (friendly, professional, etc.), language (Bangla, English, Banglish, or auto-detect), and the currency prices are quoted in.

Can I train it on my own answers?

Yes. Add your own Q&A and instructions under AI training so the assistant answers shop-specific questions exactly the way you want.

Can I add FAQs for a specific product?

Yes. Besides the general shop Q&A on the AI Training page, each product can have its own product-specific FAQs — added right on that product's form. The assistant uses these to answer detailed questions about that exact product (e.g. sizing, warranty, or usage).

Do I get a website with Zoppy AI?

Yes. You get a ready-made, mobile-friendly online store with a shareable link — no coding needed. Your products, offers, and stock appear there automatically.

Can customers order and pay on the store?

Yes. Customers can browse, filter, add to cart or wishlist, and place an order with Cash on Delivery. Delivery charges are calculated by city at checkout.

Can I brand my store with a logo?

Yes. Add your store logo and details in the store settings the same logo is used across your storefront and dashboard.

Can customers track their orders?

Yes. Your store includes an order-tracking page where customers can check the status of their order using their details.

How much does it cost?

Pricing is shown on our Pricing page. All prices are in Bangladeshi Taka (BDT) and billed for the plan's period.

What happens when my trial or plan ends?

When a subscription is not active, the AI replies and automations pause, but your data stays safe. Subscribe or renew from the Billing page to turn everything back on.

Can I cancel any time, and is my payment refundable?

Yes, you can cancel any time from your account settings cancelling stops future billing and you keep access until the end of your paid period. Zoppy AI runs on a prepaid model, so payments are generally non-refundable; however, if you're a first-time subscriber (or on a renewal) and aren't satisfied, you can request a full refund within 7 days of your payment. See our refund policy for the full details.

What are credits used for?

Credits power the AI's work. Each automated message reply uses credits, and actions like adding products, training the AI with Q&A, and setting up comment rules also use credits. Your plan comes with a credit balance, which you can see any time on the Usage page in the dashboard.

What happens if I run out of credits?

When your credits run out, the AI stops sending new automated replies (since each reply uses credits) until you top up. Your dashboard, store, and data keep working normally just add more credits to resume automated replies. We also alert you when your balance is running low.

How do I buy more credits?

Go to Usage → Buy Credits, choose a credit pack, and pay with bKash, Nagad, or Rocket — the same way as a subscription. Once approved, the credits are added to your balance. Purchased credits are generally non-refundable, except where deducted by a billing error.

Which payment methods can I use to subscribe?

You can pay for your subscription using bKash, Nagad, or Rocket. Submit your payment details and our team approves it, activating your plan.

How long does payment approval take?

Payments are reviewed and approved by our team. Once approved, your subscription becomes active automatically and you'll see the update in Billing.

Do you store my payment details?

We only store the reference information needed to verify a transaction. We never store full card numbers or payment PINs.

How do I update my profile or password?

Go to Settings in the dashboard to update your name, phone, profile photo, password, and notification preferences.

Is my data safe?

Yes. Sensitive information such as access tokens is stored with AES-256 encryption, and we use HTTPS and hashed passwords. Read our Privacy Policy for details.

Can I disconnect Facebook or delete my data?

Yes. Disconnecting your Page removes its stored token and data. To delete your account and data, contact us and we'll process a valid request within a reasonable time.

I still have a question — how do I reach you?

We're happy to help. Contact us any time through our contact page or email info@zoppyai.com, and our team will get back to you.