Privacy Policy

1. Introduction

Zoppy AI ("we", "our", "us") is committed to protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our platform at zoppyai.com.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address used during registration.
• Shop Data: Shop name, Facebook Page ID, access tokens, product listings, and settings you provide.
• Customer Data: Names, phone numbers, addresses, and order details submitted through your shop's automation.
• Inbox Data: Facebook Messenger messages routed through our automation layer.
• Usage Data: Browser type, IP address, pages visited, and timestamps, collected automatically via server logs.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Zoppy AI platform.
• Process and relay Facebook Messenger messages through your automation.
• Manage your shop's products, orders, and customer communications.
• Send transactional emails such as email verification and password resets.
• Diagnose technical problems and improve platform performance.
• Comply with legal obligations.

4. Facebook Data

When you connect your Facebook Page, Zoppy AI receives and stores your Page Access Token and Page ID. This data is used exclusively to operate the Messenger automation on your behalf. We do not post on your behalf, access personal Facebook account data, or share your token with any third party. You may revoke access at any time by disconnecting your Page from the platform.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted third-party services (e.g., email delivery, hosting) that process data solely on our instruction.
• Legal Requirements: When required by law or to protect the rights and safety of Zoppy AI or its users.

6. Data Retention

We retain your account and shop data for as long as your account is active. Inbox messages and order records are retained to support your business operations. You may request deletion of your account and associated data by contacting us. Certain data may be retained as required by law.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access-controlled infrastructure. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your credentials confidential.

8. Cookies

Zoppy AI uses session cookies to keep you logged in. We do not use third-party tracking cookies or advertising cookies. You can configure your browser to refuse cookies, but this may affect platform functionality.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us at support@zoppyai.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the Service after changes are published constitutes acceptance of the revised policy.