Refund & Return Policy

Overview

Zoppy AI is a subscription-based AI automation and e-commerce platform. We want you to be satisfied with our service. This policy explains under what circumstances a refund may be granted and under what circumstances a refund does not apply. It also explains the rules for requesting a refund and how refunds are processed.

Subscription Plans

Zoppy AI operates on a prepaid model. When you subscribe, you gain access to features for the billing period. All payments are taken in advance, and all prices are in Bangladeshi Taka (BDT). Except for the exceptions described in this policy, payments are non-refundable.

Credit Packs

Some features are credit-based. Purchased credits are for use and are generally non-refundable. However, credits/payments incorrectly deducted due to a billing error will be refunded subject to verification.

Refund Eligibility

You may be eligible for a full or partial refund in the following situations:

• If you are subscribing for the first time and are not fully satisfied with our service, you may request a full refund within 7 days of your initial purchase or subscription renewal.
• The 7-day period begins from the date of your payment confirmation, not from when you first started using the service.
• If you have violated our Terms and Conditions, your refund request may not be accepted.
• If your account has been suspended or terminated due to any misuse, your refund request may not be accepted.

Situations Where Refunds Do Not Apply

You are not eligible to request a refund in the following cases:

• Requests made after the 7-day period has ended.
• Partial refunds for the unused portion of a monthly subscription.
• Refunds for accounts terminated due to a violation of the terms.
• Processing fees charged by the payment provider (these are non-refundable).
• Refunds requested due to policy changes by third-party platforms (Facebook, Instagram, etc.).

Subscription Cancellation

• You may cancel your subscription at any time from account settings.
• Cancelling your subscription stops future billing, but a refund for the current billing period does not apply unless you meet the eligibility in Section 4.
• Your access will remain active until the end of the paid period.
• When upgrading a plan, a prorated adjustment based on the remaining time may be applied.

Subscription Cancellation vs. Refund

It is important to understand the difference between cancelling your subscription and requesting a refund:

• Cancellation: Stops future billing, but you retain access until your current billing period ends.
• Refund: Returns your money for the current billing period and may result in immediate loss of access.

You can cancel your subscription at any time from your account settings without requesting a refund.

How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Send an email to our support team at info@zoppyai.com.
• Include the necessary information: Provide your account email, subscription details, and the reason for the refund.
• Wait for confirmation: We will review your request and respond within 2–3 business days.
• Receive your refund: If approved, the refund is processed within 5–10 business days.

Alternatively, you can submit a refund request through our contact form or through our in-app support chat.

Refund Processing

After your refund request is approved:

• Processing time: Refunds are usually processed within 7–10 business days.
• Payment method: The refund will be issued to the original payment method used for the purchase.
• Account access: Your account will remain active until the end of the current billing period.
• Data retention: Your data will be retained in accordance with our Privacy Policy.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Zoppy AI is not responsible for third-party delays.

Exceptional Circumstances

In exceptional circumstances, we may consider refund requests beyond our standard 7-day policy. These may include:

• Prolonged service outages that significantly affect the ability to use Zoppy AI.
• Technical issues on our end that disrupt normal service functionality.
• Billing errors or duplicate charges.

Each case will be reviewed individually, and approval is entirely at our own discretion.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be published on this page along with the updated date. Continued use of the service after changes will be deemed acceptance of the modified policy.

Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please do not hesitate to contact us:

• Email: info@zoppyai.com
• Contact Form: See our contact page.
• Response time: We usually respond to refund requests within 2–3 business days.

Fair Use Policy

Our Refund Policy is designed to ensure customer satisfaction while also preventing abuse. We reserve the following rights:

• To limit refunds to one refund per customer per 12 months.
• To investigate suspicious refund patterns or requests.
• To deny refunds for accounts showing signs of abuse or violation of our Terms and Conditions.

We appreciate your understanding and cooperation in maintaining a fair refund process for all customers.